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SugarCastle is a fresh entrant to the Australian betting market, launched in August 2024. Featuring a unique 1920s-themed aesthetic, this Melbourne-based bookmaker delivers a blend of modern betting functionality with a touch of vintage flair. Built on the BetCloud software platform, SugarCastle offers competitive odds, a user-friendly mobile app, and streamlined account verification. While it lacks live streaming and diverse payment options, its strong racing coverage and intuitive website make it an attractive option for punters.
License: Victorian Gambling and Casino Control Commission (VGCCC)
Founded: August 2024
Ownership: Lyndon Hsu
Headquarters: Melbourne, Australia
Compliance: Fully adheres to Australian gambling regulations, including the Interactive Gambling Act 2001
Competitive Fixed Odds – Strong value for both racing and sports markets.
Same Game & Same Race Multis – Available across major sporting and racing events.
Unique 1920s-Themed Design – A visually engaging and distinct betting experience.
User-Friendly Mobile App – Available on iOS & Android, ensuring quick bet placement and smooth navigation.
Fast Account Verification – A streamlined KYC process for instant access to betting markets.
Strong app and website functionality, ensuring seamless betting.
Competitive fixed odds across racing and sports.
Quick and easy account verification process.
Stylish and unique betting platform design.
No live streaming for racing or sports.
Limited payment methods compared to major bookmakers.
No phone support available for customer service.
Due to strict Australian gambling regulations, sign-up bonuses and promotional inducements to open a new account are not permitted. As a result, SugarCastle does not offer any sign-up incentives. However, existing customers may have access to other promotions and features in line with regulatory guidelines. We encourage responsible gambling—always check the bookmaker’s website for the latest offers and terms.
SugarCastle provides a strong selection of betting markets, catering to both racing enthusiasts and sports punters.
Horse Racing (Thoroughbred, Harness, Greyhounds)
Australian Rules (AFL)
Rugby League (NRL)
Basketball (NBA, NBL, International)
Cricket
Tennis
Golf
SugarCastle encourages responsible betting, offering tools such as:
Deposit Limits – Set spending limits to manage gambling activity.
Self-Exclusion Options – Take a break from betting when needed.
Reality Check Notifications – Helps users monitor betting patterns.
WHAT ARE YOU REALLY GAMBLING WITH?
For free and confidential support, call 1800 858 858 or visit gamblinghelponline.org.au.
A well-designed, visually appealing website with a 1920s-inspired theme.
Quick loading speeds and efficient market navigation.
Live support integration via chat, ensuring punters receive real-time assistance.
Platform Availability: Available on iOS & Android.
Performance: Fast-loading, efficient, and optimised for sports and racing betting.
User Experience: Seamless navigation, clear bet slip integration, and responsive design.
Key Features: Same Game Multis, quick bet placement, real-time odds updates, and secure account management.
Deposits: Debit Card, POLi (Minimum deposit: $10)
Withdrawals: Bank Transfer (Minimum withdrawal: $20, processed within 1-2 business days)
Transaction Fees: No fees for deposits and withdrawals.
SugarCastle provides reliable customer support through multiple contact methods:
Live Chat: Available 7 days a week.
Email Support: [email protected]
Phone Support: Not available.
Category
Details
Live Betting
No
License & Regulation
Victorian Gambling and Casino Control Commission (VGCCC)
Sponsorship Deals
None confirmed
Headquarters
Melbourne, Australia
Deposit Methods
Debit Card, POLi
Withdrawal Methods
Bank Transfer
App Availability
Available on iOS & Android
Odds Providers
BetCloud
Owner
Lyndon Hsu
Support/Contact Info
Live Chat: Available 7 days a week.
Email Support: [email protected]
SugarCastle delivers a stylish and functional betting experience, combining competitive odds, a strong mobile platform, and unique branding. While expanding payment methods and adding live streaming would enhance its offering, its Same Game Multis, racing markets, and sleek interface make it a top pick for punters looking for something different.
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WHAT ARE YOU REALLY GAMBLING WITH?
BetStop - National Self-Exclusion Register: www.betstop.gov.au.